Refund and Returns Policy
Effective Date: December 17, 2024
Company Name: diadiemnganhang
Address: 1732 Layman Avenue, Fayetteville, North Carolina, United States
Email: info@diadiemnganhang.com
We understand that sometimes things don’t work out, and we want to ensure your satisfaction with every purchase. Our Refund and Returns Policy outlines the conditions under which you can return items and request a refund.
Return Eligibility
- Products must be returned within 30 days from the date of delivery.
- Items must be unused, in their original packaging, and in resalable condition.
- To initiate a return, please contact us at info@diadiemnganhang.com with your order number and the reason for return.
Refund Process
- Once we receive the returned item, we will inspect it to ensure it meets the conditions for a refund.
- Refunds will be issued to the original payment method. Processing may take up to 7-10 business days depending on your payment provider.
- Shipping fees are non-refundable unless the return is due to our error (e.g., sending the wrong item or a defective product).
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.
Non-Returnable Items
- Certain items are non-returnable, including:
- Products that have been installed or altered.
- Items purchased on sale or during promotional events (unless defective).
- Gift cards and consumables.