Delivery Policy

Effective Date: December 17, 2024
Company Name: diadiemnganhang
Address: 1732 Layman Avenue, Fayetteville, North Carolina, United States
Email: info@diadiemnganhang.com

At diadiemnganhang, we strive to ensure that your order arrives in a timely and safe manner. We are committed to processing and dispatching orders promptly, while providing you with accurate delivery timelines. This Delivery Policy outlines the shipping practices and terms to ensure a smooth shopping experience.

Order Processing Time

  • All orders are processed within 1-2 business days following the successful payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
  • If an item is out of stock or there are any issues with your order, we will notify you as soon as possible and provide alternative solutions such as backordering, substitution, or a refund.

Shipping Methods

  • Standard Shipping: This option delivers your products within 5-7 business days. It is our most economical choice.
  • Expedited Shipping: Orders with this option are typically delivered within 2-3 business days.
  • Overnight Shipping: For urgent deliveries, we offer overnight shipping (only available for certain locations), which ensures your order is delivered on the next business day.
  • Free Shipping: We occasionally offer promotions with free shipping on selected items. Check for promotions at checkout.

Shipping Fees

Shipping charges are calculated based on the weight, dimensions, and delivery location of your order. You can view the shipping cost before confirming your purchase at checkout. Shipping fees will be automatically added to your total order cost based on your selected shipping method.

Shipping Locations

We currently ship to addresses within the United States, including Hawaii and Alaska. Unfortunately, we do not offer international shipping at this time. Orders are shipped from our warehouse located at 1732 Layman Avenue, Fayetteville, North Carolina, United States.

Lost or Damaged Goods

While we make every effort to ensure that your order arrives in perfect condition, damages or losses during transit can occasionally occur. If you receive a damaged product, please contact us within 48 hours of delivery with pictures of the damage and the shipping box. We will resolve the issue by either issuing a refund or providing a replacement, depending on your preference.

Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking details so you can monitor your package’s progress. You can also track your order by visiting our website and entering the tracking number.

For any issues related to shipping or if you need assistance, please contact our customer service team via email at info@diadiemnganhang.com or call us at (123) 456-7890.