Refund and Returns Policy for Diadiemnganhang
Effective Date: March 18, 2025

At Diadiemnganhang, we are committed to ensuring that our customers are satisfied with the air conditioning systems and services we provide. However, we understand that there may be times when you need to request a refund or return a product. This Refund and Returns Policy outlines the conditions under which we accept returns and process refunds for purchases made through our website and services.

By purchasing from us, you agree to the terms and conditions of this policy.

1. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

  • Product Condition: The air conditioning unit or related product must be unused, in its original packaging, and in resellable condition. Products that have been installed or damaged after delivery are not eligible for returns or refunds unless they are defective.

  • Timeframe: Returns must be requested within 30 days of the delivery or installation date. After this period, we are unable to offer a return or refund.

  • Proof of Purchase: A valid receipt or order confirmation is required for all return or refund requests.

2. Process for Returns

If you wish to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@diadiemnganhang.com or call us at 910-864-0060. Provide your order number, the reason for your return, and any relevant details about the product.

  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions for returning the product.

  3. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged during delivery. Please ensure the product is securely packed to avoid any damage during transit.

  4. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund.

3. Refunds

Refunds will be issued to the original payment method used for the purchase. The refund process may take up to 10-14 business days after we receive and approve the return. Please note that:

  • Restocking Fees: In some cases, a restocking fee may apply for returned items. This fee will be deducted from the total refund amount. The restocking fee is typically 10% of the product price, but this may vary depending on the product.

  • Damaged or Defective Products: If the product is damaged or defective upon arrival, we will cover the return shipping costs and provide a full refund or replacement, as per your preference.

  • Non-Refundable Items: Certain items, such as products that are customized or have been installed, may not be eligible for refunds unless they are defective.

4. Exchanges

If you receive a damaged or defective product, or if you would like to exchange a product for a different model, please contact our customer service team to arrange for an exchange. We will provide instructions on how to return the original product and process the exchange.

5. Cancellations

Orders can be canceled within 24 hours of purchase, provided the product has not yet been shipped. To cancel an order, please contact our customer service team immediately. Once the product has been shipped, the standard return process will apply.

6. Customer Support

Our customer service team is available to assist with any questions or concerns regarding returns and refunds. Please contact us at:

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be reflected on this page, along with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our return and refund practices.