Shipping Policy
Effective Date: March 18, 2025
At Diadiemnganhang, we are dedicated to providing fast, reliable, and secure shipping services for all our air conditioning products. We aim to ensure that your order reaches you promptly and in perfect condition. This Shipping Policy outlines the procedures, delivery times, and costs associated with the shipment of your orders.
- Shipping Methods & Estimated Delivery Times
We offer a range of shipping options to meet your delivery needs:
- Standard Domestic Shipping (Vietnam): Orders are expected to arrive within 5-7 business days. This option is ideal for customers who do not require urgent delivery.
- Express Domestic Shipping: For faster service, choose our Express Domestic Shipping, with an estimated delivery time of 2-3 business days.
- International Shipping: For international customers, shipping typically takes 7-21 business days, depending on customs clearance and the destination country.
- Shipping Costs
Shipping fees are calculated at checkout based on several factors, including the product’s weight, the destination, and the selected shipping method. Below are some additional details regarding shipping costs:
- Free Shipping: Enjoy free shipping on orders over a specific amount. Terms and conditions apply. Free shipping is a great way to save on delivery costs when purchasing larger items or multiple products.
- International Orders: For international shipments, customers are responsible for any customs duties, taxes, and import fees that may apply in their country. These additional charges are not included in the shipping fees and will be collected by the customs office in the destination country.
- Order Processing & Tracking
- All orders are processed within 1-2 business days after purchase. Orders placed on weekends or public holidays may experience slight delays.
- Once your order is dispatched, we will provide a tracking number via email or SMS. This allows you to track the progress of your shipment in real time.
- Please make sure to provide accurate and complete shipping information to avoid any potential delays or issues with delivery. Double-check your address, phone number, and email when placing your order.
- Lost, Stolen, or Delayed Shipments
At Diadiemnganhang, we strive to ensure that all orders are shipped promptly and reach their destinations without issues. However, please note the following:
- Shipping Delays: Diadiemnganhang is not responsible for shipping delays caused by external factors such as weather, customs clearance, or courier service disruptions.
- Lost or Stolen Packages: If your order is marked as delivered but you have not received it, please immediately contact the courier company. In such cases, our customer service team will assist you in resolving the issue as best as we can. However, once a package is marked as delivered by the courier, it is the customer’s responsibility to follow up directly with the carrier.
- Additional Information
We are committed to making your shopping experience as smooth and efficient as possible. If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to our support team.
For any inquiries or further assistance, feel free to contact us at:
Address: 1732 Layman Avenue, Fayetteville, North Carolina, United States
Phone: 910-864-0060
Email: info@diadiemnganhang.com
Website: www.diadiemnganhang.com
We look forward to serving you and ensuring that your air conditioning products arrive on time and in excellent condition. Thank you for choosing Diadiemnganhang!